Shipping & Returns

At Pass~Port, we want you to love your order. Here’s everything you need to know about getting your items and our return policy.

Shipping

  • Delivery Times: Once shipped, delivery times vary by location and shipping method selected at checkout. Please note these are estimates and not guarantees. Delays can occasionally occur due to carrier processing or unforeseen circumstances.
  • Shipping Destinations: We currently ship to a select list of countries. Your available options will be shown during checkout. We are working to expand our reach.
  • Order Tracking: Once your order is on its way, you will receive a shipping confirmation email containing your tracking number and a link to follow its journey.
  • Customs & Duties: For international orders, please be aware that you may be subject to import duties and taxes. These fees are the responsibility of the recipient and are not included in the item price or shipping charges. We cannot predict or control these charges, so we recommend contacting your local customs office for more information.
  • Shipping Issues: If you encounter any problems with your shipment, please reach out to our customer care team for assistance. We are here to help resolve any delivery-related concerns.

Returns & Exchanges

Our policy lasts 30 days from the date you received your item. To be eligible for a return or exchange, your item must be unused, in the original packaging, and in the same condition that you received it. It must also have the original tags attached.

  • Non-Returnable Items: Certain items cannot be returned, such as gift cards, personalized products, or items marked as final sale. Please check the product description for details.
  • To Start a Return: To initiate a return or exchange, please contact our customer care team. You will be provided with instructions and a return authorization.
  • Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we will receive your returned item.
  • Inspection & Refunds: Once your return is received and inspected, we will send you an email to notify you of its status. If approved, your refund will be processed to your original method of payment within a certain number of business days. Please note that shipping costs are non-refundable.
  • Exchanges: We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please contact us with the details.
  • Late or Missing Refunds: If you haven’t received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before the refund is officially posted. If you have done all of this and still have not received your refund, please get in touch with us.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us immediately. We will work with you to arrange a replacement or refund and provide a prepaid return label if necessary. Photographic evidence of the issue may be requested.

Need Help?

For any questions regarding shipping, returns, or your order, our customer care team is ready to assist you. Please use our contact form for support, and we will get back to you as soon as possible.

Thank you for choosing Pass~Port.